Customer Service
Patient Advocates
Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Amy Millheiser, LCSW
Patient Advocate
631-261-4400 Ext. 7009

Kathy Washburn
Patient Advocate, OEF/OIF/OND/TCM
631-261-4400 Ext. 5273

William Torio, RN
Patient Advocate
631-261-4400 Ext. 2549
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Service Partners
No matter which service you visit when you come to the Northport VA Medical Center, you will always be able to find one of our many service partners. The service partner can address and resolve your concern at the point of contact.